In other words, everyone who uses the shared mailbox must have a company email address, not an email service hosted elsewhere such as Gmail.Īs an administrator, you control who uses each shared mailbox. Permission to access the mailbox must be expressly given to each user. If you exceed the storage limit, you need to license the mailbox, which increases your storage capacity to 100GB. Manage Licenses and PermissionsĪ shared mailbox doesn't require a license unless you will be using more than 50GB. There are only a few things to be aware of before you create your mailboxes. Microsoft Exchange is a versatile and easy-to-use software solution. What Are the Rules and Options for Shared Mailboxes? This is generally your own organization's domain. You'll note that the email address you create for the shared mailbox must be under the domain associated with the Office 365 account. From here, simply follow the prompts and complete the form. Once you're in the admin center, navigate to Teams and Groups, then select Shared Mailboxes. Sign in with an Exchange administrator account or with your Microsoft 365 global administrator credentials and select the Exchange admin center. Setting up a shared mailbox is the ideal way to manage mail when you have more than one user in an inbox. In these cases, it's likely that more than one person will be handling responses to mail at a given address. Alternatively, you may assign an email address to a location or position, such as the front desk or the shipping department. For example, your company may have an email address specifically for customers wishing to make a reservation or one for people seeking shipping information. What Are Shared Mailboxes?Ī shared mailbox is utilized when two or more people need to use the same email address.
When you transition to Microsoft 365, you will be able to manage your team and your business from a single interface and simultaneously add the latest in security and convenience for your organization.
Consider migrating your legacy archive data to the cloud for more efficient and secure collaboration and enhanced communication options, such as Microsoft 365 groups and shared mailboxes. With the impressive shift to remote work that has occurred in the past few years, it may be time to move your business operations to the web.
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